Wednesday, October 10, 2007

Creating "Wow" Experiences

One of our goals here at PCC is to create 52 unforgettable experiences in an effort to lead people into a growing relationship with Jesus Christ. We call it the "Wow" factor. Each weekend we purpose to go well beyond our guests expectations of what Church can and should be. This not only demonstrates that people matter to us, but more importantly, that people matter to God. It shows that we value everyone that makes an effort to draw nearer to God.

Here are just a few ideas to create "Wow" factors:
  • Parking lot attendants who greet guests, help them with umbrellas if it is raining, assist the elderly, special parking for expecting moms and first time guests
  • All first time guest receive a personal note from the lead Pastor and a $5 gift card to Dunkin Donuts and a follow up call from a staff member
  • Provide clear internal signage in the lobby for guests
  • Greeters at all doors welcoming guests into the facility
  • Hosts in the lobby attentive to needs of first time guest who "look lost" or others that may need assistance
  • Volunteer central / Information Kiosk staffed with a friendly volunteer who can answer questions and provide direction
  • Upbeat music in the lobby and parking lot for guests as they arrive
  • Exciting children programs with activities such as: multimedia, story telling, bounce houses, games, crafts and more
  • Uplifting music to begin the adult service with multimedia
  • Practical teaching with life applicable points

These are just a few ideas. If you are not in the ministry, perhaps you can think of creating some "wow" factors in your own home or at work.